Customer Ratings & Reviews for Suzanne Brown Agency LLC
You have an awesome group of folks at your office and have shown stellar customer service through this entire post-Harvey ordeal. Thanks for making a difference. It means a lot during these times.
Charlotte H (email), Houston
I spoke to Agent Napodano, and he has been very helpful and friendly to help me find a good and affordable quote for auto insurance. All my questions were answered well. This is a good beginning of new auto insurance. :)
Hoang V from Google, Houston
I'm very happy that I found this insurance agent. I received a response back within 30 minutes after I left my contact info. Agent Laura is very friendly and helpful. Insurance quote was issued within couple hours after she worked out my details. I was able to cut down on premiums (auto and home) and receive excellent client services. I highly recommend Suzanne Brown Insurance. I'm so glad I found them.
Dennis A from Google, Houston Tx
Laura saved me a significant amount on my combined Home & Auto insurance when switching from another carrier. Laura very quickly found better priced policies saving me from significant time (and headache) trying to get quotes from other insurance companies. Laura was awesome, extremely responsive and answered multiple email questions regarding my policies, costs and terms. I am VERY happy with the quality and timeliness and highly recommend Suzanne Brown Insurance companies and my agent Laura! Save yourself a lot of time, frustration and money trying to get your own quotes online and just call Laura at Suzanne Brown Insurance!
John W from Google, Houston Tx
Colton Cummings was a pleasure to work with. He was professional, courteous, honest, diligent, and responded in a timely manner. He went above and beyond what my previous insurance agent did for me.
Sarah B from Yelp, West Houston
I emailed several local independent insurance agents and Laura at Suzanne Brown Insurance Agency was the best to work with and found me the lowest rates with the best coverage by far. I appreciated that the comprehensive form I was able to fill out online and that in the beginning we were able to address a lot of questions by quick emails as it's hard for me to be able to make a phone call at work during the week. By the time we had settled on some quotes that looked right, Laura was wonderful to work with over the phone and gave me all the time in the world to ask detailed questions.
Julie L from Yelp, GA
Jason is an insurance ROCK STAR!!! Super responsive, great at finding every last discount, and a fantastic positive attitude. Could not be happier! Highly recommend!!!
Chelle from Yelp, WA
Megan (from Pennsylvania) is the lady I spoke to over the phone.
Such a kind person and helped me with everything I needed. Thanks Megan you are awesome!
Kevin P from Yelp, League City
Donna is so efficient and thorough. Best customer service I've ever received from an insurance co. She always saves me money on my policies.
Debbie M from BBB.org, Houston
I switched insurance policies a few months back and decided to used Suzanne Brown because of the great service i got from one of their agents Buddi. I have had to make two claims since working with this agency and Buddi has continued to show nothing but the best in customer service. Highly recommend Buddi and this agency!!
Eric T from Google, Houston
We are long-time customers of Suzanne Brown Agency. She has handled all kinds of insurance for us, including insurance for rental property and second home. Recently, Agent Michael ******** worked hard to find new homeowners insurance after we had a burglary, and our rates went way up with our prior provider. Michael found us a better deal, with better coverage for lower premium, then helped me to carefully insure my valuables. We also upgraded our Auto insurance and saved $ at the same time. Thank you Michael and Suzanne!
Carmen C from bbb.org
Everyone @ Suzanne Brown has always been wonderful & professional....recently Meredith ********* was a super star who got my new vehicle added onto my policy instantaneously and answered all my questions....soooo blessed to have her!
Mary from BBBhou.org
Suzanne Brown Agency did a great job helping me with my car insurance. They were professional and friendly. Buddi was my agent and she always responded promptly and made the experience hassle free. If you're new in town and need an agency, this is the place.
Michael P. from BBB.org, Houston, Texas
Wow. Donna Baker (Ext. 8884) of Suzanne Brown Insurance Agency just put over $100 a month back in my pocket. I switched two HO policies over from Liberty Mutual (a great company, but very expensive). I also purchased a third policy that is less than half the price Liberty quoted. Same coverage from another good company, Travelers.
She was not able to save me money on my car insurance. But, rather than give me a sales pitch to switch over, she just told me she couldn't beat was I paying and left it at that.
Donna is excellent. Professional and efficient. But also very friendly. I highly recommend Suzanne Brown Insurance Agency and in particular Donna Baker. Her direct extension is 8884.
Alz C from Yelp.com, Houston
I have been with this agency for two years. I worked with Colton and Meredith, both of them are very helpful and efficient. They always can find a great quote that can satisfy what I need.
Daniel from Yelp.com, Houston
Great service! Donna ***** was very professional and provided outstanding guidance. We reccomend Suzzane Browne Agency!
Guillermo C. from BBB.org, Houston, Texas
Michael was extremely helpful, efficient and professional.
I got the auto, home, umbrella and personal property insurance that we need and saved several hundred dollars a year from what I was previously paying.
I highly recommend this agency for personal insurance needs.
Ben F. from Yelp.com, Houston
I highly recommend the Suzanne Brown Agency for your insurance needs. Buddi ******** provided excellent customer service and was very responsive to my emails and phone calls as a new customer.
Cheryl R from BBB.org, Katy,Texas
We recently had the pleasure of working with Buddi to obtain an insurance policy for our first home purchase. Buddi was very personable and worked to gain a clear understanding of our needs. When we were going through the details of our policy, she was very thorough in her explanation of the different coverage options and what that meant for our family. We worked with a couple of different groups prior to contacting Suzanne Brown and none of them came close to matching the customer service we received from Buddi. Additionally, she was very quick to get documentation to us and our lender.
Jessie M. from BBB.org, Cypress, Texas
We were dealing with Deborah ******* and she was did an amazing job with getting insurance for several homes and cars. Deborah is very competent, courteous, friendly and efficient.
Meg R. From BBB.org, The Woodlands, Texas
Shopping for Insurance is never easy. Donna ***** did a great job. She was very fast and efficient. Got my quote really quickly and saved me $500 on my Auto and Homeowners. She answers her emails promptly, even after hours. Highly recommend them!
Mary F from BBB.org, Missouri City, Texas
I have done 2 different transactions now with Buddi ******** in the last month at Suzanne Brown Agency in Houston TX. She has been under very tight time constraints both times and has delivered excellent service both times. When I say tight time constraints both times we had completed signed and paid for insurance books in under 24hrs. Thanks Buddi
Justin H from BBB.org, Houston, Texas
I needed to look for a better car insurance rate due to a very high renewal rate. I submitted my requirements online and within 1 day I had an email from Donna Baker with estimates. What I received from Donna was not just better rates but more coverage for auto and home from a known reputable company. Donna was professional, prompt and very knowledgeable in the insurance industry. I highly recommend this agency to anyone looking for better rates and high quality customer service.
Ann M. from Yelp.com, Spring, Texas
I can't say enough great things about this company, especially Deborah who was absolutely amazing!
Saying she is a miracle worker is an understatement. I would've got ripped off HUNDREDS of dollars a year just by staying with my old provider (plus not only was my last insurance policy more expensive, but also had less coverage and higher deductible. Great, right? *sarcasm*).
She was so patient with my endless questions, responded super fast, and overall my experience has been wonderful.
I tell everyone who'll listen to go to her. You're doing yourself a disservice by not getting a quote.
Linda H from Yelp.com, Webster, Texas
Best Insurance Agency around. Saved me thousands on my previous policies! Suzanne employs the best and friendliest staff around also. Call them for a quote. You will save a ton of money.
Yelp - Gavin, Houston
The customer service from the agents here is just outstanding! My wife and I made an impromptu stop by this office after getting quotes for home insurance from AAA, Statefarm, and Farmers. We didn't have an appointment, but Donna was quick to assist us. She was very helpful in explaining in detail the coverage we would be receiving. We asked for quite a few variations of home and auto quotes, and she was happy to accommodate all the requests we had. She was very experienced with the many insurance providers, and really gave us her honest opinions on which companies she thought would provide us with the best service. We ended up getting a policy with even better coverage than what we were quoted from AAA, Statefarm, and Farmers while saving over $300.
Yelp - James L, Houston
We recently moved to Houston from out of state and needed rental insurance and car insurance. My husband did some research online and came across great reviews for Suzanne Brown Insurance Agency. Our experience has been great! Suzanne and her team were responsive, easy to work with and the prices are more affordable than other agencies. We are now transitioning from being renters to home owners and Donna has been great throughout the whole process. We are very happy and would highly recommend Suzanne Brown Insurance Agency!
Yelp - Stacy D, Houston
Called several insurance agencies shopping for home coverage and Donna B. At this agency has provided excellent service and is very knowledgeable. She was also able to provide the best coverage for the price so we were happy using this agency for both our home and auto insurance needs.
Yelp - Anita K, Houston
Suzanne Brown Insurance Agency made shopping for auto insurance easy. Donna got me a great quote and had my policy effective within hours.
Yelp - Jon J, Houston
Great place to do business with. Highly recommend. I love the fact that I can talk to Suzanne and she answered her phone. Donna is awesome to deal with as well. She just saved me $800 on my existing policy. She took time to find a great deal, and then found another! I love to do business with companies that go the extra mile for their customers. Great peace of mind and a great partner to do business with!!!
Yelp - Rafael M, Houston
Suzanne Brown Agency is an excellent source for home and auto insurance. We have used her for many years for both home and auto. They make selecting insurance a breeze. The entire staff is always happy and cheerful. We highly recommend Suzanne Brown and her team for all insurance needs.
Yelp -Diane P, Brookshire
Deborah Thank You!
You went above and beyond to get our business. Beazer Homes rushed me into closing the house in 5 business days, and if it wasn't for you lenders would not have been able to close the loan in time.
Thank you for the time in explaining what each line item on the insurance means. The coverage type and limits.
I highly recommend your services to anyone and everyone.
Yelp - Syed K, Houston
A friend referred me to the Suzanne Brown Insurance Agency. I went on Yelp to check and see if there were any reviews. They had 5 stars. WOW! I've never known any insurance industry company given that high of praise. But, yes! They are that great! Donna Baker is my agent and she is an angel! I had been with the same insurance company for my home, flood & auto for the last 12+ years and was a bit hesitant to change companies even though the rates were going sky high and the coverage was dwindling. And then recently I had a financial crisis. I was really worried/stressed, but Donna came through for me. She went above and beyond, working her magic to make sure she found prices I could afford, along with great coverage and she totally eased my worry. Donna made buying insurance an actual pleasurable experience. Boy! Did I get sent in the right direction, FINALLY!!!
Irene Potashner, Houston, TX
All of the policies I transferred to her service are better managed and less expensive. All of the
policies are in one portal which is easily accessible. Service is prompt and efficient. This is the best
agency I have found in my 30 years of managing rental properties.
This is the BEST insurance agency ever! The level of service surpasses any agency I have used in the last 25 years. They find the best deals for you that provide the coverage you need, and if you need any changes along the way, they jump in and help you right away. I recommend this agency highly.
Kerri S, Houston
Best insurance agency I have every worked with! I've been with them for over 2 years and they continue to exceed my expectations. I don't write many of these, but I'm taking the time this morning to tell you, give them a shot at earning your business, you will not be disappointed.
I love that they shop multiple carriers and find the best deal for us and we have them shop every year to know we are getting the best deal for the coverage we require.
Customer service is always A+ with response times very, very good.
Doug R, Cypress
Wonderful experience with Donna *****, transaction went smoothly and always very prompt and quick with responses. Always willing to take her time to explain all the options and gives all the possible rates and savings. Great rep to work with and highly recommended.
I've worked with Suzanne Brown on two rental property purchases in Texas. They have been amazing to work with - I am out of state, and they make taking care of everything remotely simple and efficient. I get same day response on all my inquiries! I also get great advice from staff that is local and can advise me on how things are done in Texas with regards to insurance. I'll continue to work with them in the future and would recommend them wholeheartedly to family and friends.
Excellent service. Jill responded to my online inquiry the same day, asked me for the information she needed, and got me a quote for substantially less for Home Owners and Windstorm. She explained the coverages clearly and answered all my questions. The other company still hasn't gotten back to me! I recommend Suzanne Brown Agency.
Amy G, Pearland
I have been this insurance agency's client in the last 3 years. I highly recommend it because they reply to my questions immediately, and their quotes & cover are always the best valued one. Belinda is informative, knowledgeable, and helpful. I'm very glad she is my insurance agent.
Flora S., Houston
It has been an absolute pleasure doing business with the Suzanne Brown Agency. We gave them a formidable task and with patience and diligence and terrific positive attitudes they got the job done. We were never left uninformed as to their progress on our project and our every need/question was addressed promptly and professionally. We are happy to recommend them to anyone and look forward to continuing working with them in the future.
Dominique, Houston Heights
Great customer service! They have helped us with all our business and personal insurance and have kept us up-to-date on everything with personal and consistent service! Highly recommend making them your agency!
I recently started doing business with Suzanne Brown Agency and with Donna ***** in particular. Their service is excellent, friendly, and quick. They helped me save a lot of money on car and home owners insurance, and I am extremely satisfied. I recommend them to others as often as I can.
I called Suzanne's office on a Friday afternoon and left a voice mail. I expected to be put off until Monday morning, but within a few minutes I got a call back. I explained what I needed and Suzanne explained a couple options to me. After deciding on the direction I wanted to go, she she sent me over a quote THAT AFTERNOON! I was very impressed with her service, with the promptness and better yet, her prices were far below what I had been paying and my new coverage was far better. All of the documents were handled electronically so it was a matter of a few emails and I had my new policies. She even went to far as to notify my former broker that I had new coverage and to cancel my existing policy at renewal. A week or so later I had a question on my coverage so sent her office an email. I had a full detailed explanation within hours.
I would (and have) recommended Suzanne Brown to my friends, neighbors and co-workers. It has been a pleasure working with her.
it was about time to find an agent who delivers personal services. I and my family & friend choose this agent for their promot and detail oriented service .
I truly appriciate Ms. Donna Baker who took special interest to fulfill our immidiate needs for a auto policy . She contacted me several times to make sure the right policy was selected and i am happy with the result.
Ms. Donna is well informed , experienced , with excellent attitude.
David K, Houston
Hands down this is the best insurance company I have ever dealt with. Belinda was fast and efficient and the best part is she saved me lots of money.
Kayla M, Richmond
Suzanne Brown Insurance Agency employees were an absolute pleasure to work with, and they really go above and beyond to provide the best customer service that they can in order to save you the most money possible.
James L, Houston
I've said it before & I will say it again..... Suzanne Brown with the Suzanne Brown Insurance Agency is the BEST!!!! Thank you for always going above & beyond when I call (or text, or email) and taking such good care of me!!! — feeling safe at Suzanne Brown Insurance Agency.
Joel B, Houston
From initial contact via email to signing the policies only took two days. Everything was done by email, at my request (I don't like the phone). I provided them my latest declarations from my existing coverage, they researched the best options, and boom, I am saving nearly $400/month. They are obviously quite knowledgeable, very professional, and I have confidence I got the best deals through them. I will definitely keep using them every year to make sure I am saving as much money as possible.
Christina, Sugar Land
Best insurance agency ever!!!! The agents are expeditious, smart, friendly, genuinely look after your best interest, etc.
Dan M, Houston
From the first minute, she knew more than anyone else that I'd dealt with over the past three weeks about my insurance and the #1 concern (to make sure I had the proper coverage) was her only motivating factor. Not to sell me something I didn't need; not to get me a cheap rate with a risky company; not to up-sell me other products. I'll be buying Homeowners Insurance and Auto from them. I can't say enough good things about Donna's help. Donna absolutely was upfront the entire time and picked apart two other companies and, almost verbatim, told me what they would say when I asked about certain coverages. Can't go wrong working with this company. They will make sure you get the real answers and get the right coverage for when something goes wrong.
BBB - Tyler M, Houston
Best insurance agency I have every worked with! I've been with them for over 2 years and they continue to exceed my expectations.
I love that they shop multiple carriers and find the best deal for us and we have them shop every year to know we are getting the best deal for the coverage we require. Customer service is always A+ with response times very, very good.
Give them a call!
Cypress, Doug R.
I had the best time working with Julie *****...so very glad to have met her! She is prompt, knowledgeable, listens to your needs to meet them, honest, personable and really friendly. I had a really bad image of insurance folks, but Julie totally changed my mind. The policies she obtained for me saved me money and gave me better coverage! Suzanne Brown Agency is where I plan to stay!
BBB - Stephanie D, Houston
Fantastic! Very fast response to voice message; thorough coverage explanation and answers to all
questions; offered multiple options and handled all documents via email in same day. Improved my
coverage, lowered my deductibles and saved me a LOT of money-doesn't get any better!
I have been a customer of Suzanne Brown Agency for over a year and a half, and have been very pleased with my experience, both with Suzanne and with Julie. They are very proactive in finding the right options for me, and always work hard to resolve any necessary updates in the way that takes the least effort from me. Insurance bureaucracy can be terrible, but working with Suzanne Brown Agency has been painless!
BBB.org - Patrick, Houston
I used Donna from Suzanne Brown Agency and I felt like she was everything you want in an insurance agent. Listened to my needs, answered my many questions, and quick turnaround on everything. Found a new renters and auto combo policy with savings of over $400! Beyond pleased with my experience and will absolutely use in the future. Anyone looking for great customer service with savings to match, I highly recommend!
BBB.org Alyssa L, Houston
Suzanne with Suzanne Brown Agency has been our agent for years. She saved us alot of money over the years for home and auto insurance. with a top rated carrier. We refer family and friends and she finds savings for them as well. They work with many insurance carriers so we always get a choice of coverages. We like using an independent insurance agent.
Houston, Kenny L
when searching for a homeowner's policy, suzanne brown agency was a beacon of light. I obtained five quotes. she was the only agent that took the time to listen, explain, and answer questions. the rates were much better also.
BBB.org - CS J, Houston
Feel like my best interests were taken into consideration with increases in coverage made with little to no impact on my final costs for the policy. Would highly recommend this agency and this associate.
BBB - Debra B, Houston
Best Experience Ever! Friendly staff - Donna was very efficient and caring. Save us money with more coverage. Made the process of changing insurance carriers pain free for customer. Highly recommend this agency.
BBB - Sharon F, Katy
This customer WOULD recommend the business to a friend, family member, neighbor or colleague.
www.bbbhou.org from Patricia M, Houston
Great customer service! They have helped us with all our business and personal insurance and have kept us up-to-date on everything with personal and consistent service! Highly recommend making them your agency!
Houston, Gavin A
Wow, Suzanne. Thanks for your efficiency and expertise. Very happy with our decision.
Linda, Houston Heights
I am very pleased for all the hard work you put into helping me with my claim. You not only responded in a timely matter but made some calls for me and that to me is going the extra mile for your customers.
Ruben C., Houston
I actually got your name from the Texas Monthly that featured a variety of mortgate/realtor/insurance professionals from several months back.
Your photo had a banner that said you were a top award winner three years in a row, so I thought that was a good endorsement!
Thanks so much!
Marty L, Houston
I transferred all my insurance needs to your agency since last few months. I have rarely seen anyone with such great personality to communicate with superb care , diligent and accuracy.
She is also a great sales lady who can direct the customer to better coverage and policy without being " pushy".
David K, Houston
Response was amazing. I had all my questions answered professionally. I felt educated not sold.
R Perkins, Houston
You guys provide stellar service, by the way. Very much appreciated.
Brooks M., Katy
Helped me save on my homeowners and auto insurance - coming in substantially less than what I was paying with other providers who advertise their rates are lower. Dare to compare. Call them to see what they can do for you.
William W, Cypress
Suzanne, I know you work hard for your clients. That’s why whenever my clients ask for P & C agents, you are always on my mind.
Wendy C, Houston
I found Suzanne Brown Insurance Agency on Angie's List and saw they received great reviews. I submitted an online form for a homeowners insurance quote. The agent has been terrific in selecting homeowners and flood insurance for my new home. She was very friendly, patient, and prompt throughout the entire process. I will also be contacting her in the near future to look for life insurance and a new auto insurance. I recommend this agency to everyone.
Henda H., Houston
I always appreciate your prompt response to emails and requests. Quite a great customer service.
Patrick I., Houston
I've worked with Suzanne Brown Insurance Agency for years. She's proactive in identifying potential savings on insurance for you as your personal broker. She has over 20 carriers to choose from. She will explore what options you have in comparison with what you have in place today and identify if you could potentially save any more money. In fact, it isn't uncommon for her to call me proactively and tell me mid-year she can make a change and save me money without me asking. Give her a call! Awesome customer service focus!
Kimberly M, Houston
Awesome!!! You do good. T.J. was bragging on you last night with your service concerning his accident details. You are our super-insurance hero!!
Melanie M, Houston
Thank you so much for helping me today. Your service was excellent.
Amy D, Fulshear
The staff is very responsive and professional. No matter what my request, they make it easy to do business.
Mary C., Houston
I just went through a refinance and the new company sent payment to the wrong address of my homeowners insurance. Suzanne contacted me and worked with me until we came up with a solution. Suzanne understands her industry and makes sure she is available to her clients. It was after 5pm when we came to a solution and she was available the whole time.
Pam R, Katy
The agent provided great service. She was able to save me over $500 per year on my home insurance.
Tom T., Houston
Thanks all for the quick reply. This is great news.
The great service keeps me coming back.
Paul N., Houston
Suzanne helped us with all our insurance needs. When you deal with her you will feel that someone is helping you through all the mumbo jumbo of insurance and not trying to scare you or upsell something. I needed some insurance in a short time and she worked very hard and very late to provide me what was needed. She also found very good rates , and that too with a reputed company. I was not aware of independent insurance agents who shop around for you.
Thank you Suzanne, and keep up the good work.
Roy C., West University
We recommend all our friends and family to you. You've taken great care of us so we feel assured referring you. :-)
Tu & Carole
Tu & Carolyn, Houston
They were amazing. I gave them the information and they provided a
quote for 50% less than the quote I had from another provider for Home
Onwer insurance. They took care of getting the proof of insurance to my
home lender and send the docs to me for esignatures.
I will definately be using them in the future and will refer them to my friends.
Suzanne was fantastic to work with. She was always available to answer
my million questions and it seemed she worked around the clock. Her
quoted rates were by far the best of any quotes that I received with
even more coverage. She helped me secure both home and flood insurance
with an A+ company under a tight deadline. I am beyond happy with my
Overall experience and definitely recommend her to anyone who is looking
for insurance. Look forward to working with you in the future.
Anh Tuan, Houston
It is quite refreshing to get this kind of excellent service from my agent!
M. Sawyer, Houston
I think Suzanne is excellent. She is very responsive. I called her on Saturday, and she got back with me very quickly and worked with me that weekend. Communication is very fast. She is very honest, and I feel that she has a lot of integrity. She also gave me recommendations for my property.
Thanks for all your help. You’re an awesome agent, that’s why I like to stick with you. I am driving the rental right now. Thanks again.
She was great to work with. Prices were much better than the coverage's that we had at that time. We switched everything over to her agency.
We had a very pleasant experience, honestly better than any other in the past.
We would recommend this agency and will use them again next year for renewals.
Your responsiveness and friendliness makes you clearly stand out from everyone I have worked with on quotes. You make it easy for me to choose your company.
I am writing to let you know that the service I have received from your
agency has been outstanding. Very quick, thorough responses and always a
willingness and patience to answer questions and explain all that I do
not understand. Thank you!
Mrs. Fitzgerald, Houston
I had decided to try out an independent agent who was not tied down to the specific products offerred by Farmers. My insurance needs ran the full gambit from Business Liability, Long Term Care, Medical, Home, and Auto Insurance Policies.
I received immediate responses to all of my questions and found it quite convienent to fill-out all the insurance forms via the internet. This is a great savings of my time, since I did not have to drive down to her office.
Moreover, without exception, Suzanne was able to provide me insurance rates that were lower in cost than my previous policies while actually increasing my level of coverage.
Her advice on what options were significant to consider when buying a particular policy proved to be invaluable.
As a result, I highly recommend the Suzzane Brown Insurance Agency.
Chris P, Katy
Suzanne Brown Agency provides outstanding service. Suzanne is always helpful and searches for the lowest prices. She reshops our insurance whenever we want her to. Using a local agent is helpful because you can talk to her face to face.
Amanda B, Houston
Of those that I contacted, the Suzanne Brown agency not only took time to determine what was best for me, but spent time to fully inform me of my options. I realize that agents do have more than me as a customer, but the agent made me feel as if I was of great importance to her and the agency she is with. As I tell my team, it only takes a few minutes to make a customer or prospective customer feel important. I expect that of my team and I definitely expect that of someone I do business with. If you are in the need for insurance, I highly recommend that you ask for this agency. They are very professional and timely in response, making sure that your needs are adequately met.
Don R, Richmond
Suzanne shops various carriers and finds the best rates on homeowners insurance and other insurance coverage. There is no charge for her services, just the cost of whatever insurance policy you purchase. Excellent. She is always able to save my clients tons of money on their homeowners insurance. In one case, she found a State Farm customer a policy with another carrier that had better coverage for about 50% of the State Farm cost. She is extremely quick in responding. If you need insurance for a home purchase and have a specific deadline, Suzanne will take care of you.
Lisa A., Houston
I needed insurance for my rental properties and an umbrella. The agent has been very professional, extremely patient and detailed in working with me and answering all my questions and concerns. She worked out the best possible policies which satisfy my needs. I highly recommend this company.
I found your service on Angie's List and the agent has provided my husband and I exceptional service as stated by other Angie's List clients! Thank you.
Just wanted to let you know she has been great!
I wanted to let you know that your agent has been wonderful to work with. Not only did she get me a great rate, but she was very informative and prompt in her responses. Also, she was very accurate with several details of our policies which I thought might get lost in everything.
Holly F., Houston
Spoke to the claim officer at ASI, and they said they would be dispatching a company that specializing in smoke/fire damage clean up, a cleaning service company that tries to clean sofas, pillows, etc., and also an electrical engineer to determine the root cause of the fire.
A loss adjuster was also able to get out there on site today.
So far I am blown away by the responsiveness of ASI.
Kelly was great. She took the time to talk to me on the phone and through emails about homeowners insurance. She was able to figure out what I needed to do and explain things to me. She was patient and willing to discuss my homeowners insurance needs with me and was able to find a policy that was less expensive than I was expecting. She found the right company and policy to fit my needs. I would recommend this company to anyone.
Suzanne was outstanding. We had a tight deadline to purchase new insurance for the condo complex and she came through with flying colors. The attention we received through the entire process was first class. Numerous phone calls and emails were responded to in a timely manner. The price was great and I would rate that second to her service.
We have already recommended her to many others.
Very Satisfied, very courteous and responsive service.
Mary C, Spring, TX
|Great information in an easy, understandable way. Thank you!
Cathy C, Houston
Provided me a much better homeowner's insurance policy.
Got an answer in a few hours to which I replied with my current policy information. By Tuesday I had home and auto quotes. I decided to buy the home policy on Wednesday, and today (Thursday) I went to their office to personally sign the papers. For the same price as Allstate, I have much better coverage - higher dollar amount, and more things covered.
She provided me with affordable business insurance.
Very well. She shopped for the best price and coverages.
Bobby L, Houston
Suzanne was very helpful. She answered all my questions. We will be calling her back to soon to purchase life insurance.
Telma H., El Paso
We contacted Suzanne as we were looking to see if we could get better priced insurance for our home, rental property and car. Within an hour she was able to quote out the three types of insurance for much less then what we were paying elsewhere. The policies were not only cheaper, some of it was for better coverage. The providers we are using are big companies that have good ratings.
Suzanne was quick and responsive and always had an answer to my questions. The processes was painless and Suzanne was very professional.
I have recently had to contact Suzanne regarding a possible claim and again she has been responsive and informative. I would not hesitate to recommend Suzanne.
She was a great help. Would definitely recommend her to others looking for insurance.
Jennifer R., Magnolia
I called to get a home insurance quote and they offered auto quote as well. Combining the both policies gave a big discount. They also quoted me additional properties. SUZANNE BROWN INSURANCE AGENCY did a great job.
Gerardo A, Houston
Kelly was awesome providing me with insurance quotes to chose from and all was completed in a prompt, helpful and friendly way!
Ms. Brown has been my insurance agent for over two years. Ms. Brown is always on top of her game. If I call her with a request I can consider it done. Her follow-up and communication skill are impeccable. She is one of the best agents I have had.
She was very helpful and responsive throughout the quote process, and ended up saving me $350 per year on the policy. I recommend her to anyone looking for homeowner's insurance.
Tarek, Sugar Land
Thanks Suzanne. I like your efficiency and responsiveness as always.
J. M. Urquiaga, Houston
A friend recommended me to Suzanne Brown and within the hour I was signed to a new auto policy. Since that initial visit, we have also signed policies for our home as well.
Additionally, she sends informative emails in regards to hurricane preparedness and several potential issues which could affect your home or persons.
I really appreciate all your help through the insurance process. You have made it such a breath of fresh air.
Suzanne has done an excellent job for me in my insurance needs. Suzanne is alwasy looking out for her clients and finding new and better products. I totally trust Suzanne to handle my insurance needs.
Suzanne has been great with our insurance needs and is always quick to answer any question as our needs change. She is a pleasure to work with.
Mitzi S., Bellaire